First of all, when we arrived, the agent said I was required to provide a copy of my insurance card and declaration of coverage. This was never expressed to me at all during the time of rental, and the agent said without it, he would not rent the car.
I would have happily brought a printed copy if I’d known, but it seemed like this was a way of shaking me down for the daily $17.99 insurance when I did not even need it. Also, my credit card provides rental insurance, so I was completely willing to accept responsibility knowing I had coverage from 2 sources. I was able to pull up the declarations page from the Allstate app I had on my phone, but then he said he needed it mailed, which the app did not allow me to do. Again, another attempt at trying to sell unnecessary insurance, which I did not need.
I had to call my agent and have them email the policy to your agent, but then the Right Cars agent did not receive it. I demanded he agent give me another email address and my insurance agent emailed the policy to his personal account, which he then received. Nevertheless, he still charged my credit card $3000 for anticipated “damages”. This was unnecessary and yet another attempt and intimidating me into buying their unneeded coverage.
Next, he wanted to sell me toll services, which I said I did not need, since I had my electronic toll box with me from home. He said they had a sticker on the car and if I removed it, I’d be charged $250. When I’d rented from other car rental companies in the past, they always gave me the option of accepting their box and if I refused it, they’d remove it so I could use my own. In Right Cars case, they were looking to get another $13.99/day for tolls.
More arguing with the agent. This entire episode took over 1 hour to resolve and was completely unnecessary. In the course of my `1 hour, at least 3 other customer who’d prepaid reservations were denied rentals because of their insurance scam. The others said they’d just go back to the airport and rent from someone else.
A customer before me did not have the “right” insurance choice, and was refused. They were only willing to accept insurance from the “major” carriers, like Allstate, Geico, or State Farm. Yet another method to extract the optional insurance. This customer also complained that they had to wait a full hour before getting a pickup at the airport.
Other customers wanted to take advantage of a “drop-off” option where they could pay an extra $20 and leave the car at the terminal rather than taking it back to the rental office. But their agent or driver were unable to tell them where to drop off the car. Again, another way to extract $$ from customers that was poorly executed. This same customer wanted to speak to a manager, but there was no one available, and no phone number available to reach a manager.
So, no way to escalate the issue. When returning the car, even though I was the only customer on the shuttle, and he wasn’t picking anyone else up, he wanted me to pay $20 for “VIP service” to take me to the departure area of the Southwest. Otherwise, he was going to drop me off at Stop 7(?)so I could walk my luggage around the airport to get to the departure gates. Yet another attempt at extracting more money from me.
I have never had such a difficult time with a car rental, and do not understand with all the car rental competition at the Ft.
Lauderdale airport, why Right Cars would go out of their way to make the experience as difficult and painful as can be. All of this could have been avoided by clearly explaining the backwards way they do business, and to give me the option of either working with their archaic rules or finding someone else, but by waiting until we got to their office, they knew it would be difficult to change and figured we’d just pay whatever they asked.
Review about: Right Cars Car Rental.
Reason of review: Not as described.
Monetary Loss: $55.
Preferred solution: Full refund.